Privacy Policy | Brook Street Foods

**Brook Street Foodservice Limited**
Unit 1A, C & D, Williamsport Way, Lion Barn Industrial Estate, Needham Market, IP6 8RW
Company No: 02506954 | VAT No: 521078474
Telephone: 01449 723399
Email: info@brookstreetfoodservice.co.uk

Last updated: September 2026

This Privacy Policy explains how Brook Street Foodservice Limited ("we", "us", "our") collects, uses and protects any personal data you provide to us via our website, or that we collect when you visit this website.

We are committed to protecting your privacy and handling your data in an open and transparent way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How we collect personal data

We collect and process data in the following ways:

From information you provide directly by filling in forms on our website, including our Contact Us form and our New Customer Account form.
Automatically, when you visit our website — including details of your visits, the pages you view and how you navigate the site (see Cookies, below).
When you communicate with us by email, telephone or post.

What personal data we collect

The personal data we may collect, store and use includes:

Your name and contact details, including postal address, email address and telephone number.
Your business name, trading address, and business contact details, where you submit a New Customer Account application.
Payment and credit reference details, where required to set up a trade account.
Information about your activity on our website, including your IP address, browser type, pages visited and geographical location.
Any other personal information you choose to share with us.

We do not usually collect sensitive personal data (such as health, ethnicity or religious information) via our website unless there is a valid reason and data protection law permits it.

How we use your personal data

We use the information we hold about you primarily to provide our services to you. We may also use it to:

Respond to enquiries and provide information about our products and services.
Process and manage your new customer account application and any ongoing trading relationship.
Carry out credit checks, where required to set up a trade account.
Send marketing communications by email, where you have opted in to receive them.
Update your contact details where you have provided them to us.
Meet our contractual commitments to you.
Notify you about changes to our website or services.
Comply with our legal obligations.

Marketing communications:

We will only send you marketing emails if you have opted in to receive them. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@brookstreetfoodservice.co.uk.

Who we share your data with

We only share personal data where necessary to deliver our services. This may include:

Credit reference agencies, where required to set up a trade account.
Delivery and logistics providers, where necessary to fulfil orders.
Our professional advisers, such as accountants or solicitors, where required by law or contract.

We will share your data with third parties where we are legally required to do so, for example to assist with fraud prevention or to comply with a court order. We do not share your personal data with third parties for marketing purposes, and we do not sell your data.

How we keep your data safe

We take the security of your data seriously. Personal data you provide is stored on secure systems and is protected by appropriate technical and organisational measures, including password protection and access controls.

We will take all reasonable steps to protect your data. However, the transmission of data over the internet is never completely secure. Once we receive your data, we apply strict security procedures to prevent unauthorised access.

How long we keep your data

We retain personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. When data is no longer needed, we delete it securely.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete data.
Erasure: You can ask us to delete your data where there is no lawful reason to continue holding it.
Restriction: You can ask us to restrict how we process your data in certain circumstances.

Objection:

You can object to our processing of your data where we rely on legitimate interests as our legal basis.
Withdrawal of consent:** Where we rely on your consent to process your data (for example, for marketing emails), you can withdraw that consent at any time.

To exercise any of these rights, please contact us in writing:

Brook Street Foodservice Limited
Unit 1A, C & D, Williamsport Way, Lion Barn Industrial Estate, Needham Market, IP6 8RW
Email: info@brookstreetfoodservice.co.uk

We aim to respond to all requests within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 11133